Jeffry Houser's Blog - Business

Do Marketers Care About Interacting with You on Social Networks?

info@theflexshow.com (Jeffry Houser and John Wilker) — Tue, 18 Dec 2012 22:06:00 -0400

An associate recently posted a question onto her Google+ wall about how marketers are using social networking. I wrote up a long winded response--for a social network--and decided to share it here too. First, the question:

Seen on a mailing list recently: "It's been really discouraging to see how quickly social media has taken its place next to SEM, email marketing, and all the rest as just another broadcast channel with a revenue goal and ROI attached to it." Do you agree or disagree?

I generally agree, but sometimes it depends on the company. Here are a bunch of random--and true--examples: If I speak to VirginMobile on twitter; it is always canned/stock answers. Such as when I asked if they'll get any Windows Phones; the response was something like "we don't have any announcements regarding future phones". It was very formal. I've liked "Jakes Wayback Burgers" on Facebook because it is my favorite "fast food" burger place in my town. If they respond to interaction at all--which is rare--it usually only positive interaction. For example when I asked Wayback Burger why they were giving away an iPad 2 in a promotion instead of the "latest and greatest model" that was ignored. But, I have them respond to other queries such as "What time does X store open". Very fact based and no personality. On Twitter, I complained about MX Energy salesman showing up at my door. Seriously, I am sick of these people. I actually posted a sign on my front door that says "no soliciting, especially from MX Energy" They ring my bell less but that sign has not curbed it completely. I didn't even know MX Energy had a twitter account until they followed me. They were was no response to my complaint, no attempt to communicate me, no apologies for the constant interruptions. In fact, I'd say MX Energy is the company I hate most in the world--although Wandisco is trying really hard for that top spot. Since I brought up Wandisco; let me talk about them. They just bought SmartSVN from the company that owned it. I love SmartSVN and it is the best SVN client I've used. So, I've been a happy customer for many years. I did not receive promotional mailings from the SmartSVN folks--until Wandisco bought them. Now I get emails all the time. I have unsubscribed from their mailing lists using the Unsub" link in their emails. Yet, I Still get emails. I have emailed them back, complaining, but got no response. I have flamed them on Twitter and that did get a response. I have to admit that response was human and personable and swore to me that the issue was a mistake on their part and promised to get the issue fixed. Fine, mistakes happen. But, when you tell me it is fixed; I want it to be fixed. I'm still getting emails from them; despite multiple times of being promised it would be fixed. After the my last twitter tirade; I got a personal apology emailed to me, promising that this time it was really fixed. I'm impressed they followed up. But, five days later I got another round of promo emails from them. Obviously the issue is not fixed. The point has almost become laughable now. I imagine them as a big corporate company with lots of bureaucratic overhead and no one knows what anyone else is doing. The person who is managing their twitter account (and/or emailing me) is probably promising things they can't deliver on--such as getting my email removed from every copy of their list. Moving away from Wandisco.. If you take a look at "known" bands such as Toad the Wet Sprocket or Soul Asylum; all the communication is one way. When Dan Murphy left Soul Asylum there were weeks of speculation on their message boards before the band finally responded with a Twitter sized response. When Wadjet Eye Games (my favorite Indy Adventure Game Publisher) posted on Facebook that they were looking to do auditions for voice overs for their next game; they did not respond to the 3-5 people who asked for more details. If they weren't going to respond; why did they post an announcement on Facebook? When Lake Compounce--a local amusement park--asked what people liked best about their season pass; I responded with some snark about how the Halloween attractions were an extra charge. That comment was quickly deleted. Instead they could have apologized for the inconvenience. On the flip side of things; not all companies [or bands] are bad. The GeekDesk twitter account is amazingly personal. Pretty much any tweet I make regarding my GeekDesk is responded to directly. when I casually mentioned that the desk was making weird clicking sounds when going up and down they offered to open a ticket for me via twitter. That is not the first time they've done something similar for me. Clearly someone there gets it. I cannot recommend GeekDesk enough. It is the best desk I ever owned. When I tweeted a "recording" of a recent Bowling for Soup show the lead singer responded from his personal twitter account to thank me for sharing. And then he followed my twitter account details to my blog and used it to email me to ask if he could re-purpose the recording. How cool is that? So, that's my brain dump. Some good; some bad. My perception is that there is more one-way interaction than communication. It's a shame because social networking for companies had a lot of promise.

Quit My Job: Twelve Years Later

info@theflexshow.com (Jeffry Houser and John Wilker) — Tue, 02 Oct 2012 04:00:00 -0400

While randomly surfing the Internet, I came across a blog post entitled, Quit My Job for Consulting: Two Months Later and it made me smile. It was late September in 1999 that I left my full time job. That led to the formation of DotComIt; and I am entering into my thirteenth year of being on my own. Steve Klein's post inspired me to share some of my thoughts on the experience; hopefully from a more experienced perspective. I wrote up this post for the monthly Flextras newsletter and thought I'd repost it here.

How Do You Define Yourself?

A favorite game in my family is Scrabble. I have siblings scattered throughout the US and it is rare that the whole group of us end up in the same room together. Some of my fondest memories are sitting around the coffee table in my parent’s living room on Christmas playing Scrabble. The games can become lovingly cutthroat and it is rare I am on the winning end. My elder brother once pointed out to me that I lost because I always looked to create cool words, without devoting thought to the point value of said words. That sentiment has become a defining factor in my life and career. I often look for cool work even though they are not always the most profitable. Part of the life outside of a traditional paycheck is to figure out what you want to do, and then figuring out to get a way for people to pay you to do it. (That’s probably not a bad approach even if you’re after a traditional paycheck, either). The process isn’t easy, though. I think the hardest part is figuring out what you want to do. I am a Technical Entrepreneur! To me, that means I want to create products and services that use technology to solve problems. I get high on process automation and love it when I can do things to help make my clients more efficient and effective in their respective profession. Over the years I’ve been given many different roles. I’ve been called a small business owner, a consultant, a contractor, a subject-matter expert, and someone who will shovel shit for money. The work associated with some of those labels isn’t always satisfying. I strongly suggest you take your own time to define your identity before someone else does it for you. Then search out clients—or employers--that fit the identity you want to create for yourself; and you’ll find projects that will make you happier and more productive.

Don’t Ignore the Business!

When you’re not employed by a company, then you’re running a business. It may not feel like, especially if a recruiter had placed you as a full time consultant working on-site with a client, but even then you’re still a business. I’ve seen a lot of great programmers start consulting, only to quickly go back to being full time workers at the first opportunity. I always got the impression that they do not treat their activities as running a business; and are shocked at the amount of time the “business stuff” is taking. This extra responsibility is one of the key tenants of Steve Klein’s post. In this newsletter, I’m going to share some of my thoughts on two areas of the Business stuff: including Finance and Marketing.

Let’s Talk about Money

You’ll have to be careful when it comes to money. You will have clients that don’t pay on time. You will have clients that don’t pay at all. I made a lot of money mistakes in the early days and eventually had to institute policies to address non-paying clients. When a client is late; I stop all work for that client immediately. That may sound simple and logical, but the programmer in me finds it hard. Incomplete tasks bug me. Stopping work in the middle of a task is like trying to stop a run while in mid-stride. The client will often assure you there are no problems and the check is in the mail, but do you want to bank on that? I don’t recommend it. More often than not; the client interprets a 30 day payment term to mean that they can start processing your payment whenever they feel like it. It is not a happy feeling to discover that it’s time to invoice a client, and you haven’t received the previous payment yet. Did you just provide the client with a full month of time you'll never see a cent for? I have, and it’s an expensive lesson to learn. Sometimes the client will not respond to a late payment inquiry. I know people get busy and have many priorities; but I figure three calls within the span of a week or two is a good way to follow up; and it gives them plenty of time to get back to you. The fourth follow up call never goes to the client; it goes to the lawyer. For some reason, clients seem to find time to respond to a lawyer, even if they don’t have time to respond to you. Taxes can be another issue. In the US you want to be sure to put away 40% of your income (after expenses) for taxes. Yes, it really is that much. Because you don’t have an employer to take it out of every paycheck, you’ll probably have to pay quarterly taxes to the state and federal governments. If you work full time for a company, or used to, check out one of your pay stubs. You’ll find that roughly 30% of your pay is being taken right off the top before you ever see it. The employer is paying another 7.5% to social security. When you’re on your own, you have to pay that extra yourself. Sometimes it is a shocking realization, especially if you didn’t plan for it. Beyond the income taxes, you may also have to deal with local sales tax on the services you provide and property taxes on your business property. The sales tax will most likely vary from state to state, so you’ll want to talk to an accountant knowledgeable about local laws.

What is Marketing?

When starting out, I never had an explicit marketing plan. My first clients were achieved by a little bit of networking and little bit of luck. If your plan is to wait until the phone rings, then you’ll probably have a lot of spare time. If you do nothing to actively search for the right clients, then you’ll often be stuck with the low-hanging fruit. I’ve found that these projects are neither profitable nor satisfying. In the beginning, I was doing a lot of marketing work without realizing it. I was writing books, blog posts, and articles. I was presenting at conferences. Later I added podcasting to my repertoire, both with The Flex Show and the Flextras Friday Lunch. Project clients often have no way to judge your ability. When they can see your name in print, or as a conference speaker it gives them confidence in you. That confidence can help you land the project. It can lead to more opportunities, and sometimes higher rates. I’ve often been troubled over my lack of a formal marketing plan. Over the years I’ve tried other marketing avenues including ads in the phone book, joining the local Chamber of Commerce, using Google Ads, and sponsoring conferences None of those things have paid off as much as the more grass roots elements, such as writing this newsletter has, though.

Be a Subject Matter Expert

One of the interesting points that Steve makes in his post is that you must become a “Full stack” developer. He is suggesting you must be able to do everything. My route has been the exact opposite. I have inadvertently marketed myself as a subject matter expert. In the earlier days it was as a ColdFusion developer. The past few years it has been as a Flex Developer. Being a subject matter expert brings lots of benefits.

People have already decided on the technology before contacting me. I’m rarely put in a position where I have to make a case for using one technology over the other.
People often assume if you have an expertise in one technology, you are also an expert in related technologies. In my earlier days, I was often hired because of my ColdFusion skill, but no one thought twice about having me do HTML/JavaScript development, database design, server setup, or whatever else needed to be done.
The more specialized you are, the easier it is to be found. This can lead to higher rates, longer commitments, and more freedom. If you look for a mobile developer, you’ll find thousands of people and it may be hard to choose one. If you look for an ActionScript Developer who specializes in Stage3D on iOS, then you’re going to find a smaller pool to choose from and it will be eaiser to find a suitable candidate .

Of course, being a specialist is not without its’ own limitations. Anyone looking for a Flash developer will never find the ColdFusion guy, for example. Often clients will segment you into what they hire you for and not to think to ask you for the other things which you can do perfectly fine. Being a specialist is a double sided sword. I assume the same is true for being a full stack generalist.

The Work-Life Balance

One of the challenges of being your own boss is that you can set your own hours and work when you want. It is up to you to enforce this balance. It is easy to have “five more minutes” turn into 6 hours only to find out you skipped dinner, missed seeing the sun today, and your significant other has been asleep for hours. When I started out, I was budgeting 25-30% percent of my time for actual billable work. The rest of the time was for my business management; such as paying bills, bringing on new clients, negotiating contracts, and doing my marketing activities. This means, out of every four weeks, only one of them was billable. If I were to work 60 hours; it’d be a great month. If I were to work 80 hours; then I know next month will be devoid of billable work. Remember it is okay to say no to projects. This is hard and not what the common logic says. You may be too busy. You may have other commitments; whether work related or not. You may not be interested in the work. I find it is always better to say no, then to say yes and the not deliver. Sometimes you may be able to negotiate deadlines and the schedule to accommodate your other commitments. Every Sunday night I make a schedule for my week. This includes time for current clients, business stuff, social activities, and whatever else I want to do. This makes me sure that every week I'm saving some time for the important aspects of my life, both within and outside of the business. Getting a new project on my schedule often takes a few weeks; even after the contract is inked.

Final Thoughts

Overall, I recommend managing your career the same way that public companies manage their stock price. Make your commitments and stick to them. Public companies make their commitments in terms of revenues and profits. As a business owner, your commitments are probably around deliverables, timelines, and budgets. If you can, exceed expectations. Prepare your deliverables early. Come in under budget. Address issues head on, as they arise, and be prepared to offer a solution or two. One thing I have come to learn is that there is no secret sauce to being a success in business. I've been lucky. My best advice, is to figure out what you want to do and then find a way to make it happen.

Thoughts On Flex, Business Models, and Apache

info@theflexshow.com (Jeffry Houser and John Wilker) — Mon, 27 Aug 2012 18:15:00 -0400

Over the past few years a few friends have told me that I always have a plan. I didn't think about it much until it was mentioned to me, but I guess that is true. I'm always trying to think two steps ahead and plan my next move and carve out a path in life. Sometimes this is a lot harder than it is. Gareth sent me a question through the Flextras site about the future of Flex, the availability of mobile components; and the viability of AIR.

Hi Jeff, I know things are a little bleak right now with Flex (hopefully with 4.8 SDK release things will perk up with the community), but I was wondering if you'd thought about still doing the mobile component creation. I'm still making AIR apps for mobile and have found the landscape pretty scarce when looking for various components [snip]. [snip] ...the flex mobile component still seems to be a viable model. I'll keep using Adobe AIR to make my cross platform apps until Adobe decides to get rid of that too :) I do the app thing as a supplement to my day job, so being able to purchase low cost components that will help make my apps more "snazzy" is something I'd look into (even at $5-10 a pop would be better than having to write it myself). I've even considered the whole business model myself, but have not had the infrastructure set up to do it. Anyway, hope things are still going well with the Flex Components side of things. Just wanted to suggest something as I see your Flextras Friday Lunch, but haven't seen you on the "build" side of things recently.

I responded to this email after a very long day and about 4 hours past my bedtime. I think I was a bit blunt. I thought I'd turn my response into this blog post, perhaps with a bit more polish than the "late at night" ramble I sent to Gareth.

Things are a Little Bleak with Flex

I think I agree that things look a bit bleak for browser based Flash applications, and that has affected Flex. I also hope that Apache Flex can help turn things around; and I believe there are many ways to do this including improving performance on mobile applications (with AIR) and targetting other runtimes (such as HTML5). There are also a lot of "little picture" things, such as bug fixes, that can help make Flex more pleasant to deal with. I have faith in Apache and I have faith in the community. I just hope we can prove ourselves while Flex and Flash Player are still relevant.

Flex Mobile Components seem to be a Viable Model

I have been doing some Mobile Component development, but not much. There are some things in my Apache Flex Whiteboard. I have not wrapped up any of those components into the Flextras component set, though. I wasn't sure what Gareth meant by Model in his original email to me. If he is referring to a "Development" model. Then, I agree. AIR offers a compelling offering. Right now it feels like there are lots of cross-platform development approaches for native mobile apps. AIR offers a good solution. I suspect over time, the market will condense and I hope that AIR is one of the success stories. I don't know if AIR will be the winner, but it has the potential to do so. If Gareth was referring to a "business" model in flex Components, then I'm not sure a successful one ever existed. Or rather, I haven't found it yet. Selling Flex Components was never a viable model for Flextras. It grew to a nice side business, making roughly $10K a year, but that was not enough for me to do it full time. Even though I did do it full time for 2 years or so, though. I had planned for a 70% drop in income to launch Flextras, then have it grow from there. But I actually had a 90% drop in income. At some point I stopped telling consulting clients to shove it. Flextras was growing each year, although slowly, but Adobe pulled the rug out from under that. Generally we did 20% of the sales in December, yet after last November things just nose dived to nothing. That cut into revenues, of course. This year sales will be in the $2K range at best, most likely lower. There are a ton of different reasons for this; and not all of them are Adobe's fault. I could probably write a book on the many ways to fail in business.

What is the Future of Software?

The Internet will change software just like it will change music and movies. Boxed software is going to go away, just like CDs and DVDs. The cost of duplication and distribution have fallen close to nothing. Creation of said software is, basically, a sunk cost that no customer cares about. Marketing is still needed, though. People have to notice you. But, as the cost of software drives towards zero; how does a software development company make income? I believe the future of Flextras is in formal support services. I've been working on this for a while. I hope to have it ready in time for 360|Flex in Denver. In 2011. I could write another book on why this is so late. The vendor I hired to rework our shopping cart took 6 months past the deadline to deliver code that worked. Delivering code to spec is a completely different issue; and that never happened. I've lost count of the number of times I've missed the goal of "Flextras selling Support Services."

What Have I Been Up To?

I should be spending my summer seeing if I can make the new shopping code do what I want it to do; or if I should throw it out and start from scratch. But for reasons of personal sanity; I put that aside. I need to crawl back into my cave and refresh. I've been trying to spend my summer riding waterslides at the local amusement park, going to as many Soul Asylum concerts as I can, and catching up on some video games I hadn't played yet. Check out the new Soul Asylum album; it's great.

What is the Plan?

Ideally, I'll come back to the shopping cart in 3rd quarter of this year, ready to tackle said problems with a fresh mind. Then I'll have 1-2 (or 6 or 12) months to finish the infrastructure problems that would allow Flextras to sell support services around Flextras and [in theory] Apache Flex. Once that infrastructure is in place; I'll turn my head back to promoting said stuff and building new components. I have even consider launching a Kickstarter [or two or three] to 'fund' my Flex development time. I'd love to create a Spark Alert class that works well on Mobile. I think I can do better than what is already out there. I'd love to create a ViewStack that easily supports Spark Components, MX Components, and even non Flex Display Objects because why does a ViewStack need Flex dependencies? I'd love to create a Spark port of the Flextras Calendar. That can be mobile optimized easily. But a lot has to happen for any of this to come to fruition. Make sure you're signed up for the Flextras Monthly Newsletter if you want to know when stuff like this moves forward. It's the best way to keep up on any Adobe Flex or Flextras related news I have to share.

How do you Organize your Documents?

info@theflexshow.com (Jeffry Houser and John Wilker) — Fri, 30 Dec 2011 09:00:00 -0400

I recently bought a new computer, and my intent is to retire to other ones I have been using. They'll live on a bit; but with specific purposes. One of them will turn into a full time jukebox for my office. The other will move to my music room where I will use it for mixing down songs, or digitizing cassettes.

Where should I put stuff?

In an attempt to retire both of these PCs from DotComIt duty; I need to move all the relevant DotComIt stuff onto the new computer. This has brought to attention the organizational issue I've been avoiding for years. I have my business files organized like this: career
--clients
----Active
----Inactive
--Vendors
----Active
----Inactive
So, at the top level view, I categorize all my interactions between clients and vendors. Each client--or vendor-will have their own folder, with three more subdirectories:

Development: This is the development area. It primarily contains the source code and eclipse workspaces. Vendors don't usually have this.
Documents: This is the "Catch All" directory. It'll contain graphical assets, test cases for development, marketing details, product brainstorms, and anything that isn't development or finance related.
Finance: This will primarily contain contracts, invoices, time sheets, RFPs, and similar items.

Sometimes I'll split up development and documents by project. Finance is not usually "big" enough to warrant such separation.

Why is this a problem?

I treat every DotComIt venture; such as Flextras, AskTheFlexpert, and The Flex Show as if I were my own client; so they each have their own directories. My problem comes with two items. The first is projects that may deal with multiple vendors and/or clients. The second is related assets that spread out across multiple directories. The DotComIt\Documents folder, for instance, has a directory for Graphics, and one for Articles, and one for Presentations. But, graphics are often created by a vendor; and articles and presentations are often created for conferences and publications (who are formally clients). In both cases, I don't have a single place to go for the all information related to a specific project and it just gets confused. It's worst when I'm inconsistent about such stuff. Let's talk a bit about 360|Flex and 360|Conferences. I think it will do a good job of explaining why there are organizational issues on my end. These are some tenants of DotComIt's 360|Flex relationship:

I routinely speak at 360|Flex events.
Flextras routinely sponsors 360|Flex events
360|Flex routinely sponsors The Flex Show to promote their events

360|Conferences is both a vendor and a client, at the same time. There are often separate contracts for all three of these things; but sometimes they get combined. Where do I store the information related to our relationship? Do they get a directory in with vendors? Or with clients? Or both? When I create a presentation, or article, I have been storing them in the DotComIt\Documents directory. Often I'll give a presentation multiple times, so the actual "documents" I'm creating as part of the speaker contract are not stored with the client. With articles; I often insist on getting a contract that states I retain copyright and/or have the ability to repost to my personal blog. Sometimes I have a contract with these publishers and the actual article I create is stored independently. Even writing this, I'm confusing myself. I rewrote the last paragraph multiple times. Unfortunately, the situation where I have different relationships with the same entity has come up multiple times in my business. The end result is that for situations like 360|Flex; I have a lot of documents scattered all over the place and no single source for them.

That's not so bad, though, is it?

It gets worse. When Flextras sponsors a conference, I have been storing all our related advertising stuff in the Flextras\Documents folder. I often reuse similar promotional materials for different conferences, so this makes sense to get it in a single spot. Unfortunately in some cases, I've been throwing the legal docs related to that conference in the same directory related to my advertising. I've done similar things in other situations. For example, I recently hired someone to do some updates to the Flextras web site. Those project files are split between a directory in the Flextras folder and the vendor's Vendor directory. When I hire a vendor to create graphic assets for a Flextras conference booth promotion; should those assets be put in a folder specific for that conference? Or should they end up in the Flextras graphics repository? I've done both. I need to plow through all this and decide where it goes; and then keep it consistent. I just haven't the foggiest idea what it should be. I wrote this post in hopes of helping my mind figure it out. It is helping. I think the Getting Things Done approach is that everything should be filed in alphabetical order. Maybe my extra layer of categorization is confusing things. It made sense to me when I started doing it; but perhaps I need to get rid of the client and vendor distinction. It worked in my "real world" filing cabinet. But, it doesn't solve the underlying problem when things have different, appropriate categorization. Does anyone else think about these issues? Do you have any ideas? Please share!

Here is my solution in progress

What I'm leaning towards is this approach:

The Vendor Specific Directory should store all the finance / legal records related to that Vendor.
Graphic related master files, even those created by a vendor, should all go in a single graphic repository for that 'project'. So, Flextras stuff will go in "Flextras\Document\Graphics" and TheFlexShow stuff would go in "TheFlexShow\Documents\Graphics." [etc..] I do this because I've found it to be a huge time saver to put all the graphics in a single spot.
Any other project specific stuff; should be in some project folder. For Flextras marketing stuff; this would probably be something like this: "Flextras\Documents\Advertising\PromotionName"
Presentations and Articles should be stored in a single repository (Inside "DotComIt\Documents"). Usually these things are not vendor specific, and I think having a central place to go look for all my presentations/articles this will make sense [just like it does for the graphic stuff]. Even though I create a presentation for a conf; I'm going to try to give it a half dozen other times.

I'm not sure I want to combine the Vendor and Client directories just yet. I'm toying around with that idea, though, because my directory structure is too deep and it takes a lot of clicks to go down. Did I miss anything?

Four Hour Workweek Review

info@theflexshow.com (Jeffry Houser and John Wilker) — Fri, 13 May 2011 14:22:00 -0400

I just finished reading the four hour work week book. It was gifted to me by a friend who said "Let me know what you think." So, I figure a blog post review is in order and this is it.

The Good

The focus of the book is to organize your life so that your income is on autopilot and you don't have to slave away at hours on end. There are a ton of business books I've read that focus on similar topics. This is the holy grail of business ownership. Build the business up so that it can work without you and generate enough profits so you just sit back and let the money roll In with no worries. The book talks about cheap ways you can introduce a product with high sales margins, but low cost. It provides cheap ways to experiment with different sales approaches before you even have a product; and change things to see if you can optimize your conversion rates. Such experimentation is good. Figuring out what works at low outlay is also good.

The Bad

Much of the books talks about how travel can help you live cheaper. I haven't decided if this is the author stroking his own ego or useful information to some people. I hate to travel! With a passion! The portions of the book that focus on the authors travel success did not capture my interest. One of the tenants of the book is to realize what you are doing and how much of it is unimportant. The next step is to then outsource the important stuff. I believe this is the right approach taken in moderation; but I do not believe that every aspect of a business should be outsourced. For a tech business-like mine-to offer some value, there needs to be some internal core competency. Our knowledge and experience is part of the value we bring to the table. Not everything should be outsourced.

The Ugly

A lot of the book's suggestions seem to fall into a morally gray area. I feel many of his suggestions are to operate under the letter of the law and not in the spirit of the law. Abuse the system instead of trying to improve it. As one example, the author speaks about how he won an athletic competition-wrestling or kickboxing or something like that-by going on a water diet to lose weight during the weigh in. Once he was entered into a certain weight class; he then started doing things to bulk right back up before the competition, putting his competition weight in a higher class. It is easy to push someone out of the circle when you're a weight class above them. Such actions are not in the spirit of the competition. In a different part of the book he provides a way for you to convince your boss that you should be able to work from remotely. During a trial period, you'll be working in part at home and in part at work. He explicitly recommends that you do everything in your power to make sure that your off-site time is significantly more efficient than your on-site time. He stops short of telling you to goof off at work; but that is the insanitation. He also suggests that you work harder while at home to help highlight the differences in output. The suggestion to purposely skew output in order to highlight the differences between off-site and on-site time gives me a nervous discomfort. When I'm working for a client, or for myself, I always like to put my best foot forward. I'd like to think I was the same when working as an employee-so many years ago. On the flip side; I find it hard to imagine that many people have to do any "fudging" of the numbers to make work from home look more efficient. I almost always work remotely from my home office, but a current client has negotiated some on-site time. At one of the recent on-site days, instead of spending 10 hours doing "real" work for them, I spent 6 hours in transit, 6 hours in meetings, 1 hour at a group lunch, and 1 hour of doing real work. The hour of work wasn't even contiguous; driving down efficiency. You can improve productivity significantly by avoiding the busy work; but there is no need to be underhanded about it.

Where do I fit in?

I can't figure out if I'm living the dream or building my own prison. I love spending my days building Flex Components for Flextras; and I specifically tried to orchestrate that business so I could spend more time coding. I don't even mind helping clients with their problems and fixing bugs. But, I haven't been able to grow the business to a point where I can turn down every consulting gig. I want to get the business to the point where I can hire staff to help get things going. It's not there yet. I believe that the business model needs some morphing to grow and we're working on making that happen now. 2011 is a year in transition. All in all, it's a lot of hard work to get things to the point where they can work on autopilot. This isn't denied in the book, but it brushes over that fact; and alludes to the fact that the jump from "Wage Slave" to "The New Rich" is going to be smooth.

Jeffry Houser won't be contributing to any Flex 4 books No matter what Amazon.com thinks

info@theflexshow.com (Jeffry Houser and John Wilker) — Sat, 10 Apr 2010 16:16:00 -0400

The Setup

A "Better than average" associate of mine approached me about contributing a chapter to a Flex book he was cowriting. My chapter was to focus on building Flex Components; something I do a lot of with my company, Flextras. It seemed like a good fit, so I agreed. Eventually, talks with the publisher broke down. While I feel bad about leaving my friend in the lurch I'm not quite sure if this is my fault. This is my take on the situation because I want to get it out of my system.

The Build Up

First, I was approached last December about this opportunity. I've turned down Flex book authorship agreements before; but since this was just a single chapter the amount of effort was significantly lower. I was willing to sign on. I was put in touch with the publisher contact in early January and I requested a contract. They asked for chapter delivery in early February.

Can you please send me a contract?

I always ask two questions when asked to provide content to someone else with regards to such situations. The first is "What about ownership?" It is my long term goal, whether good or bad, to own as much of me as possible. The second is "What is my compensation?" I always ask about compensation, never how much I get paid. Compensation can come in many forms, and sometimes recognition or exposure can take place of cash. In this case, I think the chapter authorship would have been a great way for me to promote my business of selling Flex Components. The compensation offered was a flat fee, $400. My friend thought the rights of my contribution would revert to him and his main co-author. I was uncomfortable with that, but said I would have to see the final contract wording. I waited for the contract from the publisher. They contacted me in the final days of January to extend the chapter delivery to the middle of February and to let me know that the contract was on the way. I waited some more. In late February they contacted me to ask where my contribution was. I told them I was still waiting for the contract delivery before I would put the writing into my schedule. They said they would get back to me; and they did. I finally got the contract the week before I left for the 360|Flex conference. As a sponsor and a presenter I had too much on my plate to even look at it; but I prioritized it for the day I got back from 360|Flex. I decided that they had kept me waiting for 2 months; I could keep them waiting for two weeks. Perhaps that was my failure.

What does this contract really mean?

The day I got back from the conference, I reviewed the contract and sent them a list of questions and concerns. The contract was a work made for hire agreement; and I had to sign away all rights to the content. This was not unexpected on my point, but was a bit contradictory with what my friend had led me to believe. It may be possible that I'd be signing my rights to the publisher who would then be signing them over to the two main authors. I wanted to clarify some things about the work made for hire and derivative works. There are only so many ways for a single person to regurgitate the same content. I, in theory, make money off selling Flex components and my primary means of promotion is through writing and presenting about how to create components. I needed to protect my right to continue to do that. The chapter content could easily be considered a derivative work of screencasts I created with The Flex Show; or presentations I have given. I needed to protect my rights to still present and distribute said content. I also needed to protect my right to create future screencasts or presentations or articles on the same topics without them being considered infringement. I consider many of those things to be complimentary and non competing, but they are certainly derivative. I wanted the contract to clarify my ability to do that. I also asked for some additional compensation, such as a listing in the "About the Author" page of the book. I also wanted to restrict the use of my name in promoting future editions of the book. If someone were to rip out, or re-write, my contribution at some future point I didn't want my name still attached to it. I also asked for rights to distribute my chapter contribution digitally. I didn't expect that to fly; but wanted to ask anyway. I'd have loved to offer up the chapter to the readers of DotComIt's newsletter. I also asked that, if the book were to ever go out of print, that the chapter rights would revert back to me. I wasn't sure this would fly, but I did negotiate such rights regarding my ColdFusion books.

I'm still Playing the Waiting Game

I waited two weeks. The publisher contacted me again, this time to ask for the status on my contribution. I said the contract issues were not settled and I was waiting on them. I re-iterated some of my concerns. Silence! I wait another month with no word before contacting them asking for status. They told me they no longer have need of the chapter. I asked why. But given their communication thus far, I am not expecting to hear anything back. I feel slightly bad to have "ditched out" on my friends. The publisher put no effort into bringing me on board; so when the ball landed in my court I delayed due to other pressing issues. That was my reaction, which probably didn't help things along. But, all in all I was not the hold up.

Would you buy a book because it has my name on it?

I decided, in this post, not to make mention of the book or the two main authors. But, if you search on Amazon for my name; I'm apparently listed as an author. I have a slight problem with the publisher using my name to falsely promote their book. I'm pretty sure I am not the only contributing author beyond the two main authors; so why my name? Could it be because I'm moderately well known in The Flex Developer Community as the producer of The Flex Show perhaps? Will my name sell books? I doubt it. If so, will it harm my personal brand if people buy a book with my name on it only to discover I had no contribution in the book? I'm not sure on that one...

Support The Flex Show in 2010

info@theflexshow.com (Jeffry Houser and John Wilker) — Tue, 03 Nov 2009 14:06:00 -0400

Every once in a while on the Flextras Friday Lunch the conversation turns to business related topics. I talk about the difference between infinite digital goods and scarce goods. Digital goods can be easily copied and distributed. Scarce goods, such as services, are not easily replicated. The record industry has been hit hard by this market switch. It is easy to find the music of many bands for free out there on the Internet and this is eroding the business of selling music. Movies appear to be following the same path and I suspect software isn't too far behind. When the "cash cow" goes away, how do you make a salary?

Content Creators in the Digital Economy

One method for making a living is to find people who find value in their work, then give them a way and reason to support them. Many musicians have started giving away mp3s in order to sell other scarce goods. One such scarce good is the ability to create more music; many musical acts have connected with fans to fund the production of their next album. We've decided to try this approach with The Flex Show.

Support us, we'll give you stuff

About a week ago we launched a pledge drive, so our listeners can support The Flex Show in 2010. For as little as $5 we'll send you some stickers and thank you on the web site. For a bit more, we'll thank you in an episode. We didn't stop there.

You can control aspects of the show. Do you want to replace our theme song? Would you like more screencasts? Do you want to join us for a recording and approve the final edit? Or perhaps you'd like to see us go weekly in 2010? All these things are possible. We even have a few fun options in there, such as getting together for lunch, or hanging out at the next 360|Flex conference.

Have you been listening to The Flex Show? We have over 110 episodes now.
Do you know of a better, free, educational resource out there for Flex Developers?
Would you like to see us keep going?

Then choose your option and show us you care. Thank you for the support.

The Business of the Flash Platform

info@theflexshow.com (Jeffry Houser and John Wilker) — Thu, 15 Oct 2009 14:38:00 -0400

A financial analyst recently found me on the web. He works for an independent company that collects data on market trends and then sells reports to other companies. We had spoken once before about Adobe's Omniture acquisition. I told him about the differences between infinite digital goods and scarce goods. The software that Adobe sells is, unfortunately, a digital good that can be easily and infinitely copied. It is going to be harder and harder, over time, to sell digital goods. Things like services and premium support are scarce goods. They cannot be easily copied and distributed. Over time I believe that all business models will move to giving away digital goods in order to promote the sale of scarce goods. I know that I'm not completely drinking my own Kool Aid yet, but look for more on that in the next six months or so. Adobe's Acquisition of Omniture is one way of adding more scarce goods to the company's services. Collection, tracking, and analysis of data is something not easily shared, distributed, and copied. Today the analyst is asking me about the open screen project and Max Announcements. I thought I'd post my thoughts because I could. :-)

[I] wanted to see what you thought about [the] announcements on Flash-Flash player 10.1, traction with the Open Screen Project and push to smartphones in early 2010, Flash Builder, Flash Catalyst, using Flash to develop iPhone apps, etc. Any of this material in your mind, and will it help Adobe fight off competition and increase its share of creative pros, designers and developers?

One of the benefits of the Adobe Flash Player on the web is that it is ubiquitous. It is everywhere; and in most cases you can safely assume that if you build in Flash, people can view it on their desktop computer. However, the 'world' is changing and smart phones are increasingly becoming common as the medium of choice. Adobe's movement with the Open Screen Project is a way to extend Flash's ubiquity and keep Flash relevant for the next 10 or more years. Will it help Adobe fight off competition? I believe so. Will it help Adobe increase it's developer base? I'm not quite sure. But, I do believe it will help smart phones increase their developer base. A lot of desktop or web based applications currently built on the Flash Platform will be ported to mobile devices as a competitive advantage. Accessibility of an app is a competitive advantage. He also asked me about HTML5. IS HTML5 a threat to the Adobe Developer Ecosystem? At this time, HTML5 is not a real threat, for the same reasons previous HTML standards are not consistent. Until the browser compatibility issues are solved once and for all, I don't think anything in the HTML space will disrupt the Flash Platform dominance. If Firefox and IE were to switch over to a web kit based browser, that would be hugely earth shaking, because most major browsers would use the same rendering engine. But, I'm not holding my breath for that one.

How do I get a fulltime job as a Flex Developer?

info@theflexshow.com (Jeffry Houser and John Wilker) — Mon, 24 Aug 2009 20:49:00 -0400

I love answering questions and helping out when I can. Although this isn't technical, this question comes in from a reader of my Blog; I'll call him Q.

I've been studying Flex for 3 years now, but it is not my day job, and I wanted to ask you for your advice if possible. I have a great day job at a great company, but I don't work in Flex, and I am itching to get a job in Flex full-time. The problem is I've never been a full-time programmer or designer. I don't have a computer science degree, but I have a BA and an MBA, and in my 11 years in the software industry I have become proficient in Flex, ActionScript, Perl, Python, basic Java, and SQL. My fear is that I apply for a Flex development position, get the job, and then after a while they decide I don't have the strong backend or hardcore programming experience a person such as yourself might have, and then I will be out of a job (and my wife will be very unhappy). Is the Flex market such that someone who has honed some pretty good Flex skills can stay employed and not have a lot of the other skills, like ColdFusion, PHP, Java, etc? Thanks very much Jeffry. I absolutely love Flex, and am dying to get into it full-time, but am afraid to dive in.

I believe the Nike saying is "Just Do It" right? So, get over whatever fears you have and jump in. Honestly, I have no idea if I'm really the best guy to be answering that question. I haven't looked for a full time job in about 10 years. I run DotComIt, an Adobe Solutions Partner and have traditionally done custom software development for small businesses. These days I'm trying to launch a component business for Flex Developers. The path I take to get clients would be different than what you'd need to take to get a full time job. I personally see a huge demand for Flex Developers, and bet you'd have no problem finding a job if you started looking. I percieve that the demand has lessened in the past 9 months, but I do believe the demand is there. I think it is unlikely you'll get laid off immediately after accepting a new job assuming you do not lie about qualifications during the job interview and/or on resume. Your new boss should have a good idea of what they are getting into by hiring you and vice versa. Most professional programmers I know do not have a CS degree. I'm a bit unique in that regards, because I have schooling. I'm thankful every day I have it and would definitely recommend it to others. But, it isn't the only way to learn about programming. I believe most companies would hire someone w/ 11 years of experience way ahead of someone w/ just a degree. Can you have people vouch for your experience? Can you get letters of reference for a boss or colleague? Sometimes LinkedIn recommendations are easier to get than letters of recommendation because they feel slightly less formal. Do you have any code to prove your skill? If not, consider contributing to some open source projects. There are plenty out there, both in the Flex world and in other places. You'll probably learn a lot if you do that, no matter what your skill level on the topic. Have I mentioned you should network, network, network? Last time I heard statistics most jobs are found via networking, not job sites. Who do you know? Who do you want to know? Look at local user groups. Speak at local user groups. Adobe has a bunch of groups all over, but they are not the only groups in the area. What do you want to do with Flex Development? You might want to ask yourself that question and then try to find a way to get paid doing it. If you have a clear path, it will be easier to spot companies that jive with your own goals. I bet knowing a middleware tool will help you. Or you could position yourself as an interface design expert and that would help you. Or you could become the third Flex Developer with graphic skills. I think EUI hired the first two. Readers, what advice would you give to Q to find a job? If anyone out there is looking for a position, drop me a line and let me know. Recruiters call me on a routine basis, and it is rare I'm a fit, but it'd be nice if I could make a referral. Tell me your name, location, and what you want to do. Based on some ideas I stole from from Jesse Warden, I decided to keep my own list of developers.

Professional Blog Spam that is Almost on Topic

info@theflexshow.com (Jeffry Houser and John Wilker) — Wed, 29 Jul 2009 20:46:00 -0400

I get a lot of spam comments on my various blogs, including this one you are currently reading. I get enough so that I have enabled comment moderation on all comments. Most, but not all, of the blog spam is for gold sites for a massive multiplayer on-line game that will remain nameless. But, I got one piece on this post that surprised me a bit. In the post, I talk a bit about infinite goods and scarce goods in the "digital" economy and how they apply to Flextras. I also touch on DRM. I also make mention of FlashDen a site that allows Flash and Flex developers to sell stuff to other Flash and Flex developers. [More]

Wedding Photographer Woes

info@theflexshow.com (Jeffry Houser and John Wilker) — Fri, 12 Jun 2009 13:15:00 -0400

So, I'm getting hitched, yada yada yada. There has been a huge photographer drama. my good friend let me rattle on about this for a bit. I think our conversation sums up my thoughts on the situation rather nicely. Here are some, excerpts. I expanded where I thought appropriate: D: you are being educated about wedding photographers right now though
D: Did you find someone?
Me: : laughs:
D: I take that as a no, you can't agree on terms?
Me: Formally no. It's a very long story.
Me: The Photographer in question is one of T's grammar school friends. I think they reconnected on facebook about a year or so ago.
D: Ah
D: I've done my share of weddings myself
D: it's stressful
Me: So, they worked out a price--which is relatively cost effective--and I said send a contract, which they did. Apparently both T and the Photographer friend got seriously upset as I suggested alternate contract terms. T is being wish-washy about the whole thing. She just wants two things. Her friend to come to the wedding and have fun and take pictures and give us the pictures. I'm fine with that. And she wants a professional photographer to create picture perfect pictures. I'm fine with that too. Unfortunately, I don't believe that it can't be both ways. If we want to invite her friend to the wedding and tell her to take pictures, awesome great. We'll tell everyone to bring cameras and pay no one for the privilege. Most of the guests will probably be taking pictures or video anyway. But, if we want to hire a professional photographer, that's fine and dandy too. But, once money is changing hands, *I* need to treat it like a professional relationship; not as a "handshake deal" with a friend. By professional relationship, I mean getting a contract, defining roles of each party, defining the deliverable. I do this type of stuff every day. DotComIt has some serious troubles in our early years by not having a comprehensive contract. The Photographer sent over a contract based on discussions with T and her had. I read through the contract and had one major sticking point. Payment was due in full a week before the ceremony. That means we'd be shelling all this cash before they do any work. As a business owner myself, I have serious issues with that, and had no problems saying it. I know the photographers puts in time and I have no problems putting down a deposit. There is also a deliverable in the contract: Digital Copies of all the pictures they took on a CD [or DVD, I forget which]. That comes 4 weeks after the wedding. Why should we pay in full 5 weeks before the deliverable, and one week before they do any work at all? If we pay in full a week before the wedding; what is their incentive to even show up? I offered options, one of which was a 3 tiered payment plan (30/30/30) or even (50/30/20). This conversation apparently upset both T and the photographer friend. After much discussion, the photographer friend left 3 options on the table:

Do it there way
Pay "full price" (92% more), and get my preferred contract terms
they don't come and it destroys the friendship forever

Quite frankly, anyone who puts number 3 on the table is not someone I want to do business with and is not someone I want at my wedding. What type of friend would say that to another? I may have made things worse--as I sometimes inadvertently do. At some point early in the negotiation--before the poop was flying--T said to me "We may lose our photographer" and I said "Well, then we lose our photographer!" From my perspective, it is a business relationship and nothing I was asking for was unusual. T is now worried that no matter what happens, that if this photographer is there, I'll be ornery in all the pictures; thereby ruining them all. I never thought of myself as one to hold a grudge until then. It sounds exactly like something I'd do. I wouldn't intentionally ruin pictures, but I'm just incapable of hiding my mood / feeling. Shame on the photographer who can't capture that on film. I believe I may be permanently tainted against that photographer. I get the impression that the photographer's husband is giving her flack about the low cost she promised to do the photos for. And my requests just added stress to the process--although I don't understand why. Wouldn't a professional photographer deal with these types of negotiation all the time? I was presented with various arguments that were completely unrelated to the root of my problem. Here are some of them and why I don't care:

They'll have to pay for gas: I'll admit it's going to be a trip down from Boston area. But, transportation costs are just part of doing business. They'd have to pay for gas regardless of how much we are paying them.
They'll have to take time of work: What work? I thought we were hiring professional photographers to come to photograph our wedding. They will be working our 'wedding' not the wedding of someone else. This is work!
They have to rent a camera and other equipment: A photographer doesn't have a camera? Oh, I understand it is a special camera just for this event. But, even so that is the expense of the person I'm hiring and should not be used as an excuse to charge me more.
They Deserve More Money: I'm not sure how to quantify this issue. The amount being paid out has come up multiple times in conversations w/ T. But, I don't understand why. It is not something I ever once tried to negotiate, or even complained about. The original number was also proposed by the photographer, not by us. I do have cash flow considerations as I'm trying to start a new business selling ya'll Flex Components, So, yes money outflow is a consideration. But, I never once tried to negotiate the cost. That was never a sticking point with me.

I have spoken to some people who hire photographers for their time; and any prints / pictures they want to buy are covered at a later date. In that case, I can rationalize paying in full on the day or week of the wedding. We have that type of arrangement with the caterer. But, that is not the case with the photographer agreement, which has a clearly defined deliverable 4 weeks after the ceremony. Here is the finish up of my conversation w/ Dee: Me: This has been a bone of contention for the past few days. :-) Did my words get heated when it came up?
D: HA, yes very much on fire

Letter to my Oil company

info@theflexshow.com (Jeffry Houser and John Wilker) — Tue, 14 Apr 2009 20:16:00 -0400

I went over the number of gallons I pre-paid for my heating oil this year. In fact this is the highest amount of oil I've used in the past 5 years. Every single year it has gone down as I've "learned" the house more. Along with the bill from the oil company, I sent them this letter:

Included you will find a check for XXXX for the oil delivery that occurred on April 8th, 2009. I have to say I was very surprised to find out that I had used up the pre-pay amount, so I reviewed my records. This is my highest oil usage in 5 heating seasons, and I am 118 gallons over the average of the last 3 years. This year's calculations do not yet accommodate for a 'final' delivery that has traditionally happened in the end of May or beginning of June. During our yearly cleaning / inspection at the beginning of the season, I had your technician turn down the heat on my hot water heater, which I expected would help limit my usage. All this makes me wonder if the first fill up (11/3/08) accidentally went into my neighbor's tank. The fill location is labeled left side; however there is no fill valve on the left side of my house. I attached a copy of said receipt for your own amusement. The overrun hurts extra since I locked the price in at what turned out to be an obscenely high amount, and I am currently not generating any income. If there is anything you can do on your end, or you have any thoughts to share on the matter, please do not hesitate to contact me.

What would the oil company do next? A stellar customer service move would be to credit my account for the initial fill up. It would make me a customer for life. An okay customer service move would be to not charge me for the overrun. They'd say things like "It was ~6 months ago; we may have screwed up, but don't know. You should have been watching the tank to be sure it was full every time you got a fill-up." This is kind of like splitting the difference. If they do this, there is a ~75% chance I'd stay w/ them as a customer. A realistic business decision would be to say "It's way to late to complain about something that may have happened 6 months ago. We're sorry, but tough luck." I'd shrug my shoulders and say "whatcha gonna do." At this point, there is a 50% chance I'd stay as a customer. Could something else have cause the discrepancy? A horrible customer service response would be to cash my check and not contact me at all. This wouldn't surprise me. 25% chance I'd stay with them for the next heating season. Last time I had a complaint with a different oil company, the person yelled at me on the phone saying everything was my fault. I not only stopped being a customer, I filed a complaint to the BBB. I wish I knew more. I wish I knew that they did something incorrectly. I wish I caught the mistake--if there was one--back in November.

Taxes in the Music Industry

info@theflexshow.com (Jeffry Houser and John Wilker) — Tue, 14 Apr 2009 09:00:00 -0400

Julie writes in to ask about paying taxes on items sold through iTunes. It is a slightly different question compared to the technical stuff I usually deal with, but I was happy to help out. Here is Julie's slightly modified text:

This may sound odd, but I saw your post on a message board about iTunes. Im a singer songwriter, and I want to get my stuff up on iTunes. I don't have a label, and will be doing this all myself from creation, to publishing, duplication cost..etc. Will I have to pay taxes on income earned from each download? I know the cd sales I sell out of my car are mine- but what about the money that comes to me from each download? does the IRS track that and come after me for each one? im so new at this, and any info would be helpful. Thanks Julie

Disclaiming this response with the fact that I am only aware of US based laws and I am not a lawyer or accountant... Most likely you'll have to pay taxes. As a business owner myself, I budget for 40% of my income to go the government. As a self employed individual, you pay the same taxes you do as if you had a day job (~33%). If you had an employer, that employer is paying ~7.5% to Social Security in your behalf. If you're self employed, you pay that amount yourself. You also have to pay taxes on the CDs you sell out of the back of your car. They qualify as income. The benefit of claiming this income on your taxes is that you can also claim deductions. For example the cost of printing the CDs is tax deductable. If you buy equipment such as a microphone, guitar, mixer, guitar strings, or mic stand that is tax deductible. If you drive a vehicle to and from a gig that mileage may be tax deductible. If you buy clothes / costumes for your performance that is deductible. If you rent a professional studio or hire a producer / mixer / etc... that is all valid business expenses and deductible. In my 10+ years of being in a band, I think I never had a year where the band income was more than the band expenses. One year we had an operating profit, however equipment we were deducting over time offset that profit for tax purposes. That is why I am no longer trying to be a professional musician. I didn't have the people skills to be good at the business side of it. Tons of bands play dive bars once a month for $300 a night and split it between 5 people. I doubt the IRS would go after those people (But don't quote me on that). On the other hand, if you're playing 200 shows a year, have thousands of fans, and are generating a half million a year they'll probably notice you. A lot of musicians want to wait until they make enough money to be noticed before they address this issue. However, that seems wrong to me because a lot of the tax benefit is going to be now / today when you're struggling, spending, and making almost no money. You're going to want to talk to an accountant and/or lawyer for specifics in your area, though.

Why Didn't You Hire Me?

info@theflexshow.com (Jeffry Houser and John Wilker) — Mon, 06 Apr 2009 18:41:00 -0400

I'm searching for caterers for a ~~wedding reception~~ big backyard BBQ picnic this summer. I'm pretty sure that we have one chosen, but nothing is signed yet. One of the other potential vendors asked me why we didn't choose them as the top pick. "Was it the cost?" This is my response to them (with minor mods for the sake of the public posting):

Price is always a consideration. But, in this case, our top pick is roughly 40% higher than your quote. Did you want to try to convince me you're the better option? I'll give you the chance if you want it, but you have an uphill battle. Our top pick was more responsive, and her proposal was easier to understand. Those were the two primary reasons she rose to the top. The first thing you did was send me two documents in my response. To this day, I could not tell you the difference between the Burger Bar Fancy and The Fundamental BBQ. They seem to be the exact same thing, except one doc had more detail on the menu. The price per person was not obvious in the original docs you sent me, nor was the total cost. Is cost even in the fancy document? I can't find it. I didn't realize, until you mentioned later, that the initial two docs you sent were not custom proposals prepared for me. You wanted to chat; which is great, but you left me hanging for ~3 weeks and did not call me until I followed up. If it is not a priority to bring me on as a client, what sort of priority will you give us once we sign and start coughing over money? The 2nd and more customized proposal you sent over is significantly improved over the initial menu docs. I'd even say it is the 2nd best proposal we've seen. Had it not been pulling teeth to get it out of you it would have warranted more serious consideration.

And there it is. That is probably why you didn't get my business. In my 9+ years of being in business, I've found that price is rarely the deciding factor.

Join Jeffry Houser for a Live Question and Answer - Every Friday in February

info@theflexshow.com (Jeffry Houser and John Wilker) — Tue, 03 Feb 2009 11:00:00 -0400

I get a lot of questions from readers of this blog and listeners of The Flex Show. I try to answer a lot of them, but some fall through the cracks. I've decided to make use of my Adobe Community Expert Connect Account to try some live Q&A sessions. You can ask me anything you want, about building Flex Components, producing The Flex Show, writing books, or anything. Just go to My Connect Room at 1pm on any Friday in February. Use TimeAndDate.com to find out when this is in your own time zone. This is a bit experimental for me, but I look forward to chatting with you in a bit more real time. Come with questions ready.